Society of Communications Technology
Consultants International

By Nathan EddyAutomated AI-powered agent wellbeing tools, such as automatic break scheduling and ...

By Matt Vartabedian Salesforce’s Agentforce Testing Center enables customers to test and monitor ...

By Matt VartabedianMicrosoft Ignite kicks off with many updates to existing products, as well as ...

By Martha Buyer While most vendors position themselves as the invisible layer facilitating customer ...

By Lisa SchmeiserIn this Q&A, Olivia Grace, Senior Director of Product Management at Slack, ...

By Sheila McGee-SmithAWS Amazon Connect Outbound Campaigns incorporates AI and machine learning ...

By Blair PleasantMitel modernizes its contact center platform with a fully featured, ...

By Matt VartabedianFive9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot ...